Returns & Exchanges

At TGIN, we want you to be completely satisfied with your natural hair care journey. If you are not happy with your purchase, we offer a 30-day return window for unopened products purchased directly from our website.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the specific items you wish to return to receive an authorization form.

• 2.
  Package Your Items

  Securely pack the unused products in their original packaging to ensure they are protected during transit back to our distribution center.

• 3.
  Ship the Return

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.